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IMPORTANT - UPDATED Server Changes and Related Issues - News / Announcements - PIA Support Portal

Sep 28 2020

IMPORTANT - UPDATED Server Changes and Related Issues

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In an effort to ensure that users are aware of current issues, we would like to make you aware of a number of important issues that may impact performance as we work to transition to our Next Generation network of servers. Throughout this process, it is possible that there will be changes that temporarily impact the performance of the VPN. However, these issues are expected to be temporary and we are confident that the results of these changes, will have an overwhelmingly positive impact on performance and your VPN experience. 

Current Issues

Servers Outages and Maintenance

  • [NEW] Our Estonia Server(s) are currently unavailable. The data center is working to get this resolved as quickly as possible.
  • [Resolved] Our Madrid Server is currently experiencing issues at the datacenter level. Our teams are working with the datacenter to get this issue resolved as quickly as possible.

Streaming Outages and Changes

  • BBC iPlayer is currently inaccessible while connected to our UK servers - Current Gen and Next Gen. No ETA for a resolution for this issue.
  • Netflix Japan content is currently unavailable. Our DevOps team is aware of the issue and we are working on a resolution.

Captcha

We are experiencing CAPTCHA related issues on some of our Current Gen servers due to the deprecation of those servers as part of our migrations to our Next Generation network.

As always, your security and privacy is our number one concern and we are working diligently to ensure that these issues are resolved as quickly as possible. Thank you so much for your patience as we work to create a newer, better Private Internet Access experience.