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What happened to your servers in Germany? - Knowledgebase / Technical / Application Settings and Features / Servers - PIA Support Portal

What happened to your servers in Germany?

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As part of our company’s long-standing principles and commitments to privacy, Private Internet Access has discontinued using LeaseWeb as a datacenter partner and will be re-launching its German exit gateway.

What has happened: 

According to court documents, LeaseWeb allowed authorities in The Netherlands and Russia to sniff, or perform analysis, on internet traffic in 2008. Their objective was to perform deep packet inspection (DPI) on unencrypted ICQ messenger traffic.

Private Internet Access customers’ internet traffic is encrypted before leaving their devices using strong AES encryption (128 or 256 bit) and can not be decrypted by a sniffer or DPI equipment. Further, it is mixed among our users using a shared IP anonymizer before exiting towards the greater internet. An upstream attacker using a similar sniffer would only be able to see anonymized outgoing traffic. Since we do not log any traffic or session data, by design, and because we encrypt all of the internet traffic, no user's privacy could be compromised even if subjected to a similar attack. Private Internet Access is designed in such a way that even if incoming and outgoing traffic is being monitored, individual users’ privacy will still be maintained. Furthermore, Private Internet Access has never had any servers in LeaseWeb facilities in The Netherlands or Russia. Our users were, are, and will always be private and secure.

What we Have done: 

Upon learning of these court documents, we have decided to disable our servers at the single Leaseweb location we were using and will no longer be doing business with them. Germany was the only region in which our servers were located in Leaseweb facilities, and they have been completely shut down as of June 11th 2017 temporarily as we located a new datacenter and migrated our servers over.  

After a short period we have re-launched our Germany exit gateway at another datacenter facility on June 5th, 2018 as well as added the following server location Berlin and Frankfurt. 

We apologize for any inconvenience this may have caused. We thank you for your continued support and for helping us fight the good fight. If you have any questions or issues please contact our support team here