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I'm getting MacOS Error 1712 - Knowledgebase / Technical / Troubleshooting / Install Error - PIA Support Portal

I'm getting MacOS Error 1712

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There are times when installing our client on MacOS that you may see the Error -1712. This Error is a "timeout" error, meaning that the Application tried to do something, and it couldn't complete the task and so it "timed out". This is usually related to the MacOS Disk Permissions within your MacOS Disk Utility 


The Disk Utility is used for several things such as managing internal disk, and external storage devices as well as Organize and manage your data, creating a disk image, combining multiple hard disks into a RAID set and Checking for and repairing errors on your disks and volumes.  


Disk Permissions


To resolve this issue with installing our client first, please try repairing your Mac Disk Permissions by following this guide on Repairing Disk Permissions on MacOS here



Corrupt Admin Permissions


If the issue still persists after trying the above, another common cause of this issue is corrupt admin permissions on the current user profile you are using on your computer. Our Client requires admin access in order for the client to successfully install and to make all the necessary changes to create and run the VPN connection.

To confirm this is the issue, simply create a new admin profile on the computer in question, and try installing the VPN software on the new profile. If the install works, then this is the case. You will have to contact Apple for assistance with the issues with the admin permissions, or simply import your settings to the new profile and start using it instead. For instructions on how to create a new admin profile please review this article here