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Knowledgebase
Frequently Asked Questions
(21)
What operating systems are supported?
How will the General Data Protection Regulation (GDPR) affect Private Internet Access?
Why Is Metadata Logging Bad?
How do I join the Desktop/ Mobile beta program?
Do you Log?
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Account
(19)
Why haven't I received my login information from you?
Can I change my Private Internet Access Username or Password??
Will my subscription renew automatically?
I am receiving an authentication failure error when logging into the VPN service
I'm not able to login
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Billing
(13)
Am I eligible for a refund?
Does Private Internet Access Comply with PCI DSS?
How do I redeem a code for my subscription?
Where can I find receipts for previous payments?
Why did my Credit Card Payment Fail?
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Technical
(83)
How can I improve speeds for a router-based VPN?
Can I configure the VPN connection to always use the same IP address?
Why Does The VPN Icon Disappear on iOS?
How do I ensure my security and privacy when downloading?
How do I Uninstall/ Reinstall the PIA Client (Windows, MacOS, Linux)?
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Best Security Practices
(10)
Security Best Practices
Security Best Practices - Part 1: Passwords
Security Best Practices - Part 4: Operating Systems
Security Best Practices - Part 5: Testing Your Security
Security Best Practices - Part 1a: Two-Factor Authentication
View all articles in Best Security Practices