Knowledgebase
Our knowledgebase contains articles written by our support agents to help you.
Account (15)
- How do I retrieve my username?
- Why haven't I received my login information from you?
- Can I change my Private Internet Access Username or Password??
- I am receiving an authentication failure error when logging into the VPN service
- Can I Purchase Private Internet Access in one country and use it in another?
Billing (11)
Technical (98)
- How can I improve speeds for a router-based VPN?
- I am receiving the error "Warning: route gateway is not reachable on any active network adapters: X.X.X.X" in my debug log
- How do I enable port forwarding on my VPN?
- The Local IP Address Does Not Show In The PIA App
- Can I use port forwarding without using the PIA client?